Corporations
We offer solutions for Large scale operations, covering numerous locations.
Pivotal operates with exceptional agility, enabling us to collaborate effectively with clients and tailor our services to their specific needs and requirements. We believe in building fully collaborative partnerships that foster mutual growth and success. By working closely with our clients, we gain a deep understanding of their goals, allowing us to offer innovative and practical solutions. Our team is equipped with the expertise to navigate complex projects and deliver results that exceed expectations.
We prioritise open communication, transparency, and continuous feedback, ensuring clients are always informed and involved. Leveraging cutting-edge technologies and methodologies, we enhance our service delivery and integrate seamlessly with clients’ operations. At Pivotal, we are more than a service provider; we are a trusted partner dedicated to helping our clients achieve their vision through agile operations, collaboration, and a commitment to excellence.
Metro Bank
Were the first high street bank for over 100 years in the UK market, with over 70 stores in just under 10 years they have been described as a true challenger to the big 4 UK banks. With stores open 7 days a week and a model that offers free coin counting facilities, instant card issuance and no appointment needed for opening accounts, they have a unique attraction in the market.
The Challenge
In 2015 we engaged the bank and presented a way we could process the coin achieving a better commercial model, improved reporting and leaner reconciliation timelines.
Numbers
Process in excess of £50mil from the Magic Money Machines each year
We complete over 180 CIT services a month to support the store cash operation
The Outcome
Following on the success of the coin processing the relationship with the bank has grown and we now support the bank with over 180 CIT services a month supporting their entire cash logistics for the store network. We also partnered with the bank to launch an innovative digital CIT solution in December 2019, which aims to provide CIT services to small enterprises across the Metro Bank Store network.
What our clients says
