An exciting opportunity has arisen for a Payments administrator to join our dynamic and friendly team at Pivotal to facilitate the continual growth and expansion of the business. We are therefore looking to recruit people to join us at this exciting time for Pivotal.

 

Who are Pivotal?

Pivotal has a highly skilled and competent team offering a wide range of competitive cash management services and security systems to a vast array of industries within the UK and Ireland. Pivotal cash division specialises in CVIT, Coin Services, ATM Services, Cash Management and Foreign Exchange. We have invested in the highest accreditations and memberships to ensure we operate at optimum level in every service area we offer. Our vision is to provide the highest standards of service delivering value, quality, and innovation to all customers. Our vision is underpinned by our corporate values:

 

• Integrity – to always be trusted
• Expertise – to provide leading solutions
• Customer Focus – to work in partnership with our customers
• Innovation – to provide innovative tailored solutions
• Best Service – to provide the highest levels of service to all customers
• Respect – to fully respect staff, customers, and all stakeholders

 

Job Description

 

Working in a small friendly cash team in our Head Office at 38 Montgomery Road, Belfast, BT6 9HL, we require a payments administrator, reporting to the Cash Team Manager. The successful payments administrator will be able to interpret and manipulate information and use that information to enhance our service to our customers.

 

 

Role Responsibilities/Key Tasks

• Managing electronic payments and direct debits to ensure prompt and accurate payments to and from our customers.
• Good communicator and problem solver – Our customers range from big multi-site retailers to small local businesses. You will be able to liaise with our customers and our internal teams to effectively resolve queries and arrange specialist requests.
• Excellent attention to detail – You will be reconciling bank accounts and customer payments to ensure all balances.
• Confident in the use of Excel and other Office Software. You will be working with large datasets and creating bespoke reports for both internal and external customers.
• Keep our company databases and systems up to date and accurate, ensuring any changes are implemented.
• Tasks required to ensure the office runs smoothly which will include administrative duties as required to ensure a professional service is maintained and any other reasonable task detailed and requested by your Line Manager or more senior manager.
• Assist with the responsibilities of the Cash Team Manager/Leader during periods of absence, ensuring seamless team operations.

 

 

Personal Criteria

• Competent in the use of Microsoft Office with knowledge and experience in the use of Excel and Access.
• Strong analytical skills with the ability to collect, organise and analyse significant amounts of data. Good phone manner and writing skills to answer customer queries
• Excellent problem-solving skills, accuracy, and attention to detail.
• Be able to communicate well and work effectively as part of a team.
• Approachable, with good interpersonal skills.
• Effective communication skills
• Ability to organise and prioritise work
• Work accurately within strict guidelines and follow company procedures
• Ability to keep calm in challenging situations

 

 

 

 

 

For the successful candidate we offer the following:

 

Rate of Pay

Salary based upon experience. You will be contracted to work 40 hours per week, 9.00am to 5.30pm Monday – Friday. You will be paid monthly by credit transfer to your nominated bank account.

 

Benefits

• Company health plan
• Employee Assistance Program (EAP)
• Pivotal Privileges

 

Promotional Opportunities

Company is expanding and growing, good career prospects.

 

Holiday Entitlement

You will be entitled 20 days holiday plus 8 statutory days per year, however owing to the nature of our business and your role, you may be required to work on a bank/public holiday as part of your rota.

 

Pension Scheme

After 3-month service with the company you will be automatically enrolled in the company pension (NEST), if eligible.

 

Security Checks

 

Successful candidates will be required to undertake several security checks prior to employment commencing which include:

 

• Up to a 5-year employment history (less for recent school leavers)
• Financial credit check
• DBS Criminal Record Check

 

Only successful candidates will be contacted.