About Us

Established in 2005 and now an industry leader, at Pivotal we overcome cash management challenges with our leading edge solutions.

Our Mission Statement

Our mission is to be the market leader in providing innovative Pivotal solutions to support transaction management for your business to allow you to Power Ahead.

Our Experience

Founded in 2005, Pivotal (formerly known as RMS Group Services) was formed out of a growing opportunity within the cash services market for a quality client focused service provider.

 

The company’s refreshing approach was highly received within the retail and hospitality sectors and with growing confidence expanded into supporting financial services.

Operating initially from one branch in Belfast the company has now grown to have eight centres servicing the UK and Ireland.

Our expansion strategy has been client led both within our footprint and our innovation of transactional services.

Who We Are

Our Team

Pivotal is made up of a strong and dedicated management team, trained and accredited colleagues who are able to provide a high level of service to our clients across all of our products.

Our Approach

We are agile within our operations to work with clients and shape services that meet their needs and requirements. We provide an integral service to our clients offering a fully collaborative partnership.

Technology & Innovation

We have invested in technology to support our customer experience over the years. From our customer online portal through to vehicle tracking, they have all enhanced our service for our customers.

Multi channel transactional partner

We support full transaction management to support clients from all business sectors to better understand their business cashflow.

Our History

  • 2005

    Pivotal commenced operations in Northern Ireland and became the largest CIT supplier across the country within 7 years.

  • 2009

    Pivotal moved into a new purpose built logistics cash centre in Belfast.

  • 2014

    Supported by the success across Northern Ireland, Pivotal entered the Republic of Ireland with the acquisition off Chubb CIT Security.

  • 2015

    Pivotal entered the mainland UK market with the first UK based cash centre branch in Slough.

  • 2016

    Focused on leading cash management and CIT logistical technologies. Pivotal invested in the world class CWC software systems from Transtrack International.

  • 2017

    Capitalising on the exit of Brink’s Ireland, Pivotal acquired the Brink’s flagship cash centre.

  • 2018

    Significant investment in our fleet taking vehicle numbers in excess of 150 vehicles enabling us to deliver new services to meet the growing needs of our customers.

  • 2019

    Pivotal acquired Jade CIT Security & opens new cash centre in Leeds expanding into the northern region of the UK.

Regulations & Accreditations

 

Pivotal are a Central bank accredited organisation (CBI and BoE), a regulated and industry accredited service provider. We are relentless with our passion to bring innovation to the market, supporting our clients across many industries.

Pivotal are members of the British Security Industry Association (BSIA), Irish Security Industry Association (ISIA) and ATM Industry Association (ATMIA).

Our drivers are SIA Licenced under the Private Security Industry Act (PSIA) in the United Kingdom and PSA approved for the Republic of Ireland. Pivotal is a member of the Approved Contractor Scheme (ACS) regulated and controlled by the SIA.

Pivotals accreditations are ISO9001, a Quality Management System that is embedded throughout our organisation, ensuring excellence in operational service delivery and continuous improvement. ISO14001, demonstrates our commitment to the environment and sustainability. Health and Safety is at the heart of our approach, ISO18001 ensures delivery of safe, secure services to clients and protecting our most valuable assets - our people.

  • BSI-Assurance-Mark-ISO-9001-2015-KEYB.png (1) (1)
  • isiaLogo.png
  • Private-Security-Authority.png
  • bsia.png
  • sia.png
  • nsi.png
  • ATMIA_logo.png