4 Top tips for ATM Maintenance
Owning an ATM can be a lucrative business as it provides both semi- passive and a reoccurring income. Whether this be through the collection of service charges/fees, store benefits and attracting new customers to use your ATM to withdraw cash.
ATM’s require ongoing maintenance to keep them in good shape as a broken one will not only cost you money on repairs, but you will lose profits due to forfeited withdrawals. It also means that the customers may not come back in the future as they will have a negative perception.
Here are our top four tips: –
- Keep your machine clean and functional.
Today we are having to up our game with cleanliness especially due to Covid. As a result, cleaning your machine is priority and it is important to keep on top of this. Consumers will use ATM’s quicker when they look clean and do not appear to be filthy.
Machines can be extremely dirty due to cash handling and the card readers, touch screens and keypads are unclean due to dirt, ink, and finger oils. Use things like wipes, swabs and even have a bottle of hand sanitiser at your machine this will help the long-term maintenance of your ATM.
- Keep your software up to date.
This is extremely important as so many ATM users fall victim of transactional reversal fraud, card skimming, cash trapping and ATM cybercrime. It is important that you take all the necessary measurements to help prevent this happening. Preform regular software updates and upgrades which includes having the latest malware and cybersecurity. Short term this is costly but in long term it can help avoid potential lawsuits and help peace of mind.
- Have a plan for restocking.
Do not forget your ATM is an asset and this means that you will be required to restock the integral components such as cartridges, journal rolls, cash, receipts, and replacement cassettes. If you are not prepared and things run out then you lose customers both new and old, and this is a costly mistake.
If there is one bit of advice, we will give you and that is do not wait for your ATM to run out of money. Keep tabs on how much money is in your ATM and have a continually ATM cash replenishment procedure. There is nothing worse than the words insufficient funds appearing for a customer.
- Utilise a strategic Cash Replenishment Routine.
This is critical moment for ATM owners, and you need to follow a strict regime and follow important steps for security. Replenish your OEM cassettes one at a time and make sure there is no counterfeit notes within the stacks of cash. But do not forget to change your schedule time and days to avoid predictability. Use tamper proof deposit bags and this will ensure that they arrive at their destination exactly as they left your ATM.